Terms of Use

Terms of Use


Welcome to royalsubic.com (the “Site”), which is part of Royal Duty Free Shops, Inc. (also referred to as “Royal”, “We”).  These Terms of Use shall govern your access and use of this Site, including the mobile versions or mobile applications made available, if any. By accessing the Site and/or using the services, you confirm that you have read, understood and accepted these Terms of Use and agree to be bound by them.


We may, at our sole discretion, update or modify these Terms of Use from time to time, without prior notice. Any modifications to these Terms of Use will become effective when published on the Site.  Your continued use of the Site after the changes constitutes your agreement to be bound by the most recent amended version of these Terms of Use.


These Terms of Use also apply to all orders placed using other media, including email, telephone or facsimile.




You will need to register an account to use some of the services available to you on the Site. In registering an account, you agree to provide information about yourself that is true, accurate, current, and complete in all respects. You must also keep your information up-to-date by informing us of any changes by using the relevant sections of the Site. You may refer to our Privacy Policy for more information on how we use your personal data.


You are solely responsible for safeguarding your username and password to access the services of this Site and for any activities or actions under your password. You shall be liable for every order made under your account and as such, agrees to indemnify Royal for all liabilities, claims, damages whatsoever arising from the actions of any person placing orders through this Site using your account. You should notify us immediately if you have knowledge that or have reason for suspecting that the confidentiality of your account has been compromised or if there has been any unauthorized use thereof.


Only persons who are at least 18 years old may create an account on our Site. If you are a minor, seek the assistance and supervision of your parent or legal guardian when accessing or using our Site.




You expressly agree not to use the Site for any purpose or in any matter that is unlawful or infringes on any third-party intellectual property rights.  We reserve the right to immediately, and without prior notice, suspend or terminate your account, cancel your orders, prohibit you from accessing or using our website, and from sending purchase orders, if we suspect that:

  1. Your account was used or involved in any in any fraudulent or unlawful activity;
  2. Any of the information that you provided to us is false, inaccurate, incomplete, or outdated;
  3. Your account was used for any purpose detrimental to the business of Royal;
  4. You violated any of the provisions of these Terms of Use; or
  5. Your continued access to or use of our Site poses a threat to the privacy or security of our Site or the accounts of other customers.




Product information and content displayed on the Site are for reference only and may vary at the time of actual transaction.  Royal makes reasonable efforts to provide accurate and updated content, image and description on the Site but all such product information is subject to change without prior notice, at our sole discretion.


We endeavor to display as accurately as possible the colors and images of our products in the Site as it appears at the store.  However, color you see in the Site will differ with the actual color as this depends on the display features of the device you are using.


Royal reserves the right to limit the sales of our products or services to any person, geographic location or jurisdiction; limit the quantities of any products or services that we offer; and discontinue any product at any time.




Prices in the Site are in Philippine Peso for local items and US Dollar for imported items. Royal makes reasonable efforts to provide accurate and up-to-date pricing and promotional information but Royal reserves the right to vary the price and other pricing and promotional details without prior notice.


The price to be paid at checkout shall be based on the prevailing selling price at the time we receive your order, which may or may not be the same at the Site at any time thereafter due to price changes, conversion of foreign currency price to Philippine Peso in the case of imported products, and the like.


The prices indicated at the Site are for on-line shopping only. The prices of the product in the Site may be different from that sold in the physical store.




All intellectual property rights and content available in our website, including but not limited to, text, graphics, images, icons, designs, business, brand or trade names, domain name, logos, marks, copyrights, software and source codes as well as confidential information, business or trade secrets, know-how and database (collectively, the “Intellectual Property”) are exclusively owned by Royal or by third party owners that gave their permission for their use in our website.  You are prohibited from downloading, storing, uploading, posting, transmitting, using, distributing, copying, reproducing, selling, licensing, modifying, publishing, adapting, editing, creating any derivative works, or manipulating in any way the abovementioned intellectual property and content or any part of the Site for any purpose, without our express and prior written consent; except that you are given consent to view, make an electronic and or hard copy portions of the content for the sole purpose of placing an order and for non-commercial and personal use only.


All right, title and interest in the Intellectual Property in this Site are protected by copyright, trademark and other intellectual property rights and shall at all times remain the property of Royal and/or third-party owners.




This website contains links to other websites and are provided for convenience only. Royal has not reviewed the linked websites and is not responsible for the content or availability of any linked websites. The inclusion of any link to a website does not imply endorsement by Royal of the website or their owners, products or services.




The content, materials and information indicated on this Site, including those pertaining to product description, pricing and promotional information, are for reference only and provided on an “as is” basis. To the extent permitted by law, Royal disclaims all express and/or implied warranties or guarantees; and makes no representations, express or implied as to quality, merchantability, fitness for a particular purpose as well as to the accuracy, suitability, completeness, privacy or non-infringement of any information or content on this Site.

To the fullest extent allowed by law, we assume no liability for any loss or damage whatsoever, including, but not limited to, any direct, indirect, special, consequential, exemplary, punitive or incidental losses or damages, or damages for loss of use, business, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services; directly or indirectly arising out of or related to the use, inability to use, performance, or failures of this Site; purchase of products from this Site; and any mistake, error, discrepancy or omission in the materials/information posted thereon, irrespective of whether such losses or damages were reasonably foreseeable or arise in contract, tort, negligence, equity, restitution, by statute, or other legal form of liability.

We further disclaim all liability in relation to endorsements, recommendations, information or materials posted by suppliers, advertisers, sponsors and other third parties on this Site, all of whom shall remain responsible for said information.

By accessing and using this Site, you acknowledge and accept that you do so at your own risk. To the extent permitted by law, we make no express and/or implied warranties or representations in respect of your ability to access the Site, and do not warrant, expressly or impliedly that the functions of the Site shall be available at all times; and that its use shall be uninterrupted or error/defect or virus free.

To the fullest extent allowed by law, Royal shall not have any express or implied liability whatsoever (whether arising in contract, tort, negligence, restitution, statute, equity or under any other legal form of liability) for any:

  1. Direct, indirect, special, incidental, consequential, exemplary or punitive losses, damages, costs, or expenses;
  2. Loss of actual or anticipated profits, revenue or savings;
  3. Loss of contracts or opportunity;
  4. Loss of use of money;
  5. Loss of reputation and/or goodwill;
  6. Loss of business or operation time; or
  7. Loss of, damage to, or corruption of data

in relation to your use or inability to use or delay in use of the Site or any content in it or accessible from it, or hardware and software problems, loss or corruption of data or any other performance failures, or any error, omission, computer virus or defect, unauthorized access to or alteration of the Site, malicious or fraudulent transactions; irrespective of whether such losses or damages were reasonably foreseeable, or we had been advised of the possibility of you incurring such losses or damages.




You agree to indemnify, defend, and hold harmless Royal, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this Site or your breach of the Terms of Use.




No party shall be liable to any breach of performance under these Terms of Use by reason of any delay in performing or any failure to perform any obligations if such delay or failure is due to any event or cause beyond reasonable control (each an event of “Force Majeure”). Without prejudice to the foregoing, the following events shall be regarded as events of Force Majeure:

  1. Act of God, natural disaster, explosion, flood, tempest, fire or accident;
  2. War or threat of war, sabotage, insurrection, civil disturbance or requisition, act of terrorism or civil unrest;
  3. Any law, order, acts, restrictions, regulations, prohibitions or measures of any kind on the part of any national or local governmental authority;
  4. Import or export regulations or embargoes or delays in transit;
  5. Interruption of traffic, strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Royal or of a third party);
  6. Health epidemics declared by the national and/or local government authorities and/or supranational bodies such as the World Health Organization;
  7. Interruption of production or operation, unavailability, shortages or difficulties in obtaining raw materials, products, labor, fuel parts or machinery;
  8. Power failure or breakdown in machinery; and
  9. Other causes similar to the foregoing.




Royal shall perform its obligations under these Terms of Use with reasonable skill and care.


We place great value on our customer satisfaction. You may use the “Contact Us” in this Site or email us at royalcs@royalstores.com.ph for any complaints or inquiries.


In rare cases, your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you. Should you not have received any response from us within five (5) business days, please make further inquiries.




Please see our Privacy Policy, which forms part of these Terms of Use.




These Terms of Use and your use of the Site (and all non-contractual relationships arising out of or connected to it or them) shall be governed by and construed in accordance with Philippine laws. You submit to the exclusive jurisdiction of Philippine courts to settle any dispute which may arise under these Terms of Use.

Royal Duty Free Shops Inc.


We are eager to discuss you business needs, and answer any questions you may have. Kindly contact us here or full up the form