Frequently Asked Questions
Want to find out more about what Royal has to offer? Find answers below.
What are your store hours?
Our stores are open daily from 9am to 7pm.
Where are your stores located?
Do I need to be a member to shop?
Can I shop even if I’m not an OFW?
Yes, everyone is welcome to shop at Royal. We hope to see you!
Do you accept US dollars as payment?
Yes, we accept US Dollar bills as a form of dollar cash payment in our physical stores and the final amount will be based on the based rate in-store that day
What payment modes do you accept?
We accept the following modes of payment in our stores:
- Credit Card
- Union Pay
- BDO 0% interest
- Union Pay thru QR code
- Gift Certificates from Royal Duty Free
- We also accept cheque for HORECA clients
How do I become a Royal Privilege Card member?
Check our Royal loyalty page for mechanics or ask our store representatives on how to apply.
Can I have items reserved?
We currently don’t cater to item reservations, but rest assured we have enough stock for you when you visit and shop!
Is this particular item available in your store?
Send us the photo of the item and we’ll check with our merchandising team to see if it’s available in our stores.
When is the Lacoste Sale?
When is your next sale?
Are pets allowed in the store?
Unfortunately, we can’t accommodate pets inside our stores. Thank you for understanding.
Where and when is the mass held at Royal?
Mass is held every Sunday at 9:30am at our Manila Avenue store.
Customer Suggestions and Inquiries
Do you have any comments or concerns? Contact us and we'll be in touch with you as soon as possible.