Frequently Asked Questions

Want to find out more about what Royal has to offer? Find answers below.


What are your store hours?

Our stores are open daily from 9am to 7pm.


Where are your stores located?

We have stores in Palm Street and Manila Avenue in the Subic Bay Freeport Zone in Olongapo.


Do I need to be a member to shop?

No need to be a member to visit us, but you can register for our Royal Privilege Card to earn points while you shop. Check the Royal loyalty page or ask our store representatives on how to apply.


Can I shop even if I’m not an OFW?

Yes, everyone is welcome to shop at Royal. We hope to see you!


Do you accept US dollars as payment?

Yes, we accept US Dollar bills as a form of dollar cash payment in our physical stores and the final amount will be based on the based rate in-store that day


What payment modes do you accept?

We accept the following modes of payment in our stores:

  • Cash
  • Credit Card
  • BDO
  • Chinabank
  • Union Pay
  • BDO 0% interest
  • GCash
  • Paymaya
  • Alipay
  • WeChat
  • Union Pay thru QR code
  • Gift Certificates from Royal Duty Free
  • We also accept cheque for HORECA clients


How do I become a Royal Privilege Card member?

Check our Royal loyalty page for mechanics or ask our store representatives on how to apply.


Can I have items reserved?

We currently don’t cater to item reservations, but rest assured we have enough stock for you when you visit and shop!


Is this particular item available in your store?

Send us the photo of the item and we’ll check with our merchandising team to see if it’s available in our stores.


When is the Lacoste Sale?

Stay tuned for announcements from our partner brands by following us on Facebook and Instagram.


When is your next sale?

Stay tuned to our Facebook and Instagram for upcoming sale announcements.


Are pets allowed in the store?

Unfortunately, we can’t accommodate pets inside our stores. Thank you for understanding.


Where and when is the mass held at Royal?

Mass is held every Sunday at 9:30am at our Manila Avenue store.


Customer Suggestions and Inquiries

Do you have any comments or concerns? Contact us and we'll be in touch with you as soon as possible.