Delivery Service

ROYAL DELIVERY SERVICE

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Terms and Conditions

Scope

The delivery program shall be applicable for SBFZ residents and locators, and Olongapo residents only. 

Purchases shall not earn RPC points. Likewise, the $2 discount coupon promo is not applicable to items ordered thru this program.

Effectivity Date:  March 21, 2020

General Guidelines

List of items available for delivery, only Grocery items, shall be posted in the Royal website.  Orders will be served on a first-come, first-served basis. Items will be served based on their availability on the order date.

A minimum order of P1,500 is required to avail the delivery service.  A delivery fee of P50 shall also be charged for purchases below P4.000.  However, delivery fee will be waived for orders above P4,000.

All orders must be paid in Philippine Peso and  CASH basis only upon delivery.

Acceptance of orders is from 9am to 3pm only. Orders received before or after this period will not be processed. Delivery will be served within 2-3 days.

In compliance with the DTI Memo 20-07 issued on March 19, 2020, the quantity of items will be regulated for specific products (Table 1).  For other items not on the DTI list, RDFS will ensure that quantities are reasonable for personal consumption.  Orders for re-selling of items will not be accepted. This is to ensure that there hoarding is prevented.

Customers may order items that are not on the list. Just indicate the product brand, variant and approximate size on the Order Form. For out-of-stock items, our Order Takers will call you for possible replacement items. In the same manner, you will also be called to validate orders of items not on the delivery list.

We will always try to keep the prices updated in the item list. However, RDFS reserves the right to make changes without prior notice. Customers whose orders are affected by any price change will be informed before the order is delivered.

Here are the steps on how to order using the Grocery Delivery Service:

Delivery Via Sms Baretto & Cabalan

 

Step 1: Visit https://royalsubic.com/ and click Delivery Service https://royalsubic.com/delivery-service/ to read more information about the Terms and Conditions of the service.

Step 2: You can send in your orders in 2 ways: Via Email or Call

Via Email: Download the Customer Order Form on the link provided and submit your orders at       royaldelivery@royalstores.com.ph

Customer Order Form: https://drive.google.com/drive/folders/1-UMCAwYLcXXOyjUxRK7-XGMn0Tcvcfu2?usp=sharing

OR  

Via Call: Call any the following numbers to place your orders

Smart: 0949.611.8905  or  0949.611.8867

Globe: 0977.343.8693  or  0995.730.2107

Our customer service representative would be glad to accommodate your call. Sending orders via  facebook message will not be honored. Please call, email or sms in your orders for them to be processed. 

Due to the high volume of orders and limited operations capacity please bear with us. We are doing our best to take every call and fulfill orders.

Thank you for your understanding.

Valid for delivery in SBFZ and Olongapo City only. Terms and Conditions apply.

 

Royal Duty Free Shops Inc.

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